Security first

Security & Trust

Learn about our comprehensive security measures and best practices to keep your trading account and assets safe.

Bank-Level Encryption

AES-256 encryption for all sensitive data

API Key Security

Encrypted storage with trading-only permissions

24/7 Monitoring

Real-time threat detection and response

Security Features

End-to-End Encryption

All sensitive data is encrypted using industry-standard AES-256 encryption protocols:

  • API keys encrypted at rest and in transit
  • Database encryption with regular key rotation
  • Secure HTTPS connections for all communications
  • Encrypted backups with secure storage

API Key Protection

Your exchange API keys are protected with multiple layers of security:

  • Trading-only permissions (no withdrawal access)
  • Encrypted storage with hardware security modules
  • IP whitelisting and rate limiting
  • Automatic key rotation and revocation

Secure Infrastructure

Our infrastructure meets enterprise security standards:

  • SOC 2 Type II compliant data centers
  • DDoS protection and load balancing
  • Regular security audits and penetration testing
  • 24/7 security monitoring and incident response

Access Control & Authentication

Multi-layered authentication and authorization:

  • Two-factor authentication (2FA) support
  • Role-based access control (RBAC)
  • Session management and automatic timeout
  • Biometric authentication options

Security Best Practices

🛡️ Protect Your Account

  • • Use a strong, unique password for your BotsAndChill account
  • • Enable two-factor authentication (2FA)
  • • Regularly review your account activity
  • • Keep your email account secure

🔐 API Key Security

  • • Never share your API keys with anyone
  • • Use API keys with trading-only permissions
  • • Regularly rotate your exchange API keys
  • • Revoke access immediately if compromised

💻 Device Security

  • • Keep your operating system and browser updated
  • • Use reputable antivirus software
  • • Avoid public Wi-Fi for trading activities
  • • Use a hardware wallet for large holdings

🚨 Phishing Prevention

  • • Always verify the website URL (botsandchill.com)
  • • Never click suspicious links in emails
  • • Verify email sender addresses carefully
  • • Report suspicious activity immediately

Incident Response

🚨 If You Suspect a Security Issue

Immediate Actions:

  1. Change your BotsAndChill password immediately
  2. Revoke all exchange API keys from your exchanges
  3. Enable 2FA on all accounts if not already enabled
  4. Review your account activity for unauthorized access
  5. Contact our security team through the support page

Security Team Contact:

For security issues, please contact us immediately through our support page:

Report Security Issue

Response Time: Within 2 hours for security issues

Compliance & Certifications

SOC 2 Type II

Independent audit of security controls

GDPR Compliant

Full compliance with data protection regulations

ISO 27001

Information security management certification

Report a Security Issue

If you discover a security vulnerability, please report it responsibly. We appreciate your help in keeping our platform secure.

Report Vulnerability Contact Support